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Shipping & Return Policy for Mexican Imports

At Xicali Imports (El Paso, Texas), we’re committed to your satisfaction. This policy applies to all authentic Mexican imports purchased from us.

Delivery Time & Processing
Please allow an additional 4–5 days for orders placed during major sales. Selecting a faster shipping method does not reduce processing time—it only affects transit time once your order leaves our facility. Shipping time is dependent on the carrier after shipment.

Shipping Carrier Responsibility
Xicali Imports is not liable for lost, stolen, delayed or damaged packages once a tracking number is issued. We are responsible only until your order leaves our warehouse. If the tracking status shows “Delivered” but your package is missing, please contact the carrier directly.

Claim Timeframe

  • For packages marked “Delivered,” claims must be filed no sooner than 5 days and no later than 15 days after delivery.
  • For packages not marked “Delivered,” claims must be filed between 7 and 30 days for domestic shipments (20–30 days for international) from the last tracking update.
  • All claims must be filed within 30 days of the order date.


Returned Packages / Reshipment Costs
If your order is returned to us due to incorrect address, refusal, or failed delivery, you are responsible for the cost of reshipment. Please notify our customer service team within 10 days of tracking showing “Delivered” if you have concerns.

Availability & Backorders
Delivery times depend on product availability and shipping provider. Backorders typically ship within 30 days or may be cancelled at your request. Orders under 4 lbs are shipped via USPS Priority Mail.

Return Address & Refund Policy
Return items to:
Xicali Imports
7824 North Loop Drive
El Paso, TX 79915
United States

We will fully refund or exchange items returned within 30 days of purchase, provided they are in original, unworn/unused condition with tags and packaging intact. Returns received after 30 days may incur a restocking fee of up to 50%. Final sale, clearance, and sale‑priced merchandise are not eligible for return.